Our review of EnergyAustralia

EnergyAustralia is an energy retailer offering gas and electricity plans for residences and businesses in VIC, QLD, NSW, SA and ACT. They offer a number of flexible plans with innovative features, including fixed usage and supply rates for 12 months and the option to be 100% carbon neutral at no extra cost. 

Each EnergyAustralia plan also offers feed-in tariffs for users with solar PV systems that reimburse customers for energy generated through solar panels and sent back to the grid. 

EnergyAustralia Retailer Overview

EstablishedElectricity AvailabilityGas AvailabilitySolar Feed-In PlansCustomer Review Score
1995VIC
QLD
NSW
SA
ACT

NSW
VIC
SA
Yes1.3 / 5 from 1,434 reviews

NOTE: All information and details included in this review about EnergyAustralia plans, discounts, incentives, usage charges, and fees are only accurate at the time of writing, and may not accurately reflect the rates offered when applying. Actual rates may differ based on your location, electricity and gas use, or eligibility for plans.

EnergyAustralia electricity and gas plans compared

EnergyAustralia offers three residential plans and two business plans for electricity and gas:

EnergyAustralia Available Plans By Type


Rate TypeSupply & Usage Rates Fixed for 12 monthsContract Term
Basic HomeStandard no discounts N/ANo term
No Frills HomeSimplified flat rateYesOne year
Total Plan HomeDiscounted ratesYesOne year
Basic BusinessStandard no discountsN/ANo term
Total BusinessDiscounted ratesYesOne year

Each EnergyAustralia residential plan also features:

  • Guaranteed power on the day you move (with minimum notice of one business day) 
  • The option to choose 100% carbon neutral green energy at no extra cost 
  • Online account management and payment via My Account 
  • A 10-day cooling-off period 

EnergyAustralia’s Basic Business and Total Business energy plans are suited to small businesses. They also offer tailored services for large and multi-site organisations.

EnergyAustralia Available Plans By State

StateBasic HomeNo FrillsTotal PlanBasic BusinessTotal Plan BusinessMulti-Site & Large Business
VICYesYes
YesYesYesYes
NSWYesYes
YesYesYesYes
QLDYesYes
YesYesYesYes
ACTYesYesYesYesYesYes
SAYesYesYesYesYesYes

EnergyAustralia plan rates VIC

All of EnergyAustralia’s plans are available in Victoria, including both VIC gas and electricity services. We’ve taken a typical energy user from central Melbourne (postcode 3000) to show you an example of the costs and rates associated with each EnergyAustralia plan in the table below.

EnergyAustralia residential plans VIC


Basic HomeNo FrillsTotal Plan
Daily supply charge (cents/day)113.09104.50113.09
Peak usage charge (cents/kWh)32.7024.20 (flat-rate)32.70
Daily supply charge gas (cents/day)93.5077.0090.75
Daily usage charge gas (cents/MJ)2.299 to 3.432 (tiered & seasonal) 2.22.233 to 2.43 (tiered)
Solar feed-in tariff amount (cents/kWh)12.0012.0012.00
Fixed energy rates for 12 monthsN/AYesYes
Average yearly usage cost (2-3 people)$1,510$1,420$1,370

EnergyAustralia plan fees and charges VIC

Type of FeeCost
Visa or Mastercard credit card payment0.36% of the bill-payment amount
American Express payment1.50% of the bill-payment amount
Special meter read metro$10.23
Special meter read non-metro$14.08
Disconnection fee (gas)$80.30
Paper bill charge$1.69
Reconnection - business hours$93.50
Money Logo Money Tip:

Avoid the payment processing fees for credit cards by paying from your bank account using direct debit or BPAY.

EnergyAustralia plan rates NSW

All of EnergyAustralia’s plans are available in New South Wales, including both NSW gas and electricity services. We’ve taken a typical residential energy user from central Sydney (postcode 2000) to show you an example of the costs and rates associated with each EnergyAustralia plan.  

EnergyAustralia residential plans NSW


Basic HomeNo FrillsTotal Plan
Daily supply charge (cents/day)84.7078.1084.70
Usage charge (flat-rate) (cents/kWh)29.687925.3024.94
Daily supply charge gas (cents/day)66.3357.2066.33
Daily usage charge gas (cents/MJ)2.33 to 4.55 (tiered) 2.971.95 to 3.82 (tiered)
Solar feed-in tariff amount (cents/kWh)10.510.510.5
Fixed energy rates for 12 monthsN/AYesYes
Average yearly usage cost (2-3 people)$1,474$1,216$1,238

EnergyAustralia plan fees and charges NSW

Type of FeeCost
Move-in/connection fee (one-off)$12.24
Late payment fee$10.90
Disconnection fee$12.24
Reconnection fee$12.24
Visa or Mastercard credit card payment0.36% of the bill-payment amount
American Express payment1.50% of the bill-payment amount

EnergyAustralia plan rates SA

All of EnergyAustralia’s electricity plans are available in South Australia, including both SA gas and electricity services. We’ve taken a typical residential energy user from central Adelaide (postcode 5000) to show you an example of the costs and rates associated with each EnergyAustralia plan.  

EnergyAustralia residential plans SA


Basic HomeNo FrillsTotal Plan
Daily supply charge (cents/day)85.8077.7085.80
Usage charge (flat-rate) (cents/kWh)40.695638.5038.25
Daily supply charge gas (cents/day)91.1973.7088.55
Daily usage charge gas (cents/MJ)2.6147 to 5.0919 (tiered) 3.962.16 to 4.994 (tiered)
Solar feed-in tariff amount (cents/kWh)11.511.511.5
Fixed energy rates for 12 monthsN/AYesYes
Average yearly usage cost (2-3 people)$1,798$1,571$1,605

EnergyAustralia plan fees and charges SA

Type of FeeCost
Move-in/connection fee (one-off)$50.05
Late payment fee$10.90
Disconnection fee$50.05
Reconnection fee$50.05
Visa or Mastercard credit card payment0.36% of the bill-payment amount
American Express payment1.50% of the bill-payment amount

EnergyAustralia plan rates QLD

EnergyAustralia offers three electricity plans in QLD, but does not provide gas. We’ve taken a typical residential energy user from central Brisbane (4000) to show you an example of the costs and rates associated with each EnergyAustralia plan.  

EnergyAustralia residential plans QLD


Basic HomeNo FrillsTotal Plan
Daily supply charge (cents/day)99.0099.2488.11
Usage charge (flat-rate) (cents/kWh)26.274623.1023.38
Solar feed-in tariff amount (cents/kWh)11.511.511.5
Fixed energy rates for 12 monthsN/AYesYes
Average yearly usage cost$841$759$748

EnergyAustralia plan fees and charges QLD

Type of FeeCost
Move-in/connection fee (one-off)$11.58
Disconnection feeVaries - may apply
Reconnection fee$11.58
Visa or Mastercard credit card payment0.36% of the bill-payment amount
American Express payment1.50% of the bill-payment amount

EnergyAustralia plan rates ACT

EnergyAustralia offers three electricity plans in ACT, but does not provide gas. We’ve taken a typical residential energy user from central Canberra (postcode 2600) to show you an example of the costs and rates associated with each EnergyAustralia plan. 

EnergyAustralia residential plans ACT


Basic HomeNo FrillsTotal Plan
Daily supply charge (cents/day)85.8077.7085.80
Usage charge (flat-rate) (cents/kWh)25.01423.1022.76
Solar feed-in tariff amount (cents/kWh)10.510.510.5
Fixed energy rates for 12 monthsN/AYesYes
Average yearly usage cost$773$703$704

EnergyAustralia plan fees and charges ACT

Type of FeeCost
Move-in/connection fee (one-off)$86.21
Disconnection fee$86.21
Reconnection fee$86.21
Late payment fee$12.00
Paper bill fee$1.69
Visa or Mastercard credit card payment0.36% of bill amount
American Express payment1.50% of bill amount

Summary of EnergyAustralia Plans

EnergyAustralia offers a diverse selection of gas and electricity plans for both residential and commercial users. Despite their diverse plans and low-cost offering, they have a poor Product Review score of 1.35/5. 

All EnergyAustralia electricity plans are available in:

  • NSW 
  • ACT 
  • VIC 
  • QLD 
  • SA 

EnergyAustralia provides gas for customers in:

  • NSW 
  • VIC 
  • SA 

The energy provider offers the option to use only carbon-neutral energy, and provides fixed usage and supply rates for 12 months, making them an attractive choice for environmentalists and budget-conscious consumers.

EnergyAustralia Retailer Review FAQ

Can I get EnergyAustralia electricity and gas in my state?


EnergyAustralia provides both residential and commercial electricity plans to VIC, NSW, ACT, SA and QLD. They provide residential and commercial gas plans to Vic, NSW and SA.

Does EnergyAustralia offer business energy plans?


Yes, EnergyAustralia has plans specifically catering to small, large and multi-site businesses in Australia featuring commercial rates.

Does EnergyAustralia buy solar from its customers?


Yes. EnergyAustralia offers retailer-funded feed-in tariffs. However, these plans will vary between states and you should always confirm with EnergyAustralia on the feed-in tariff amount before switching plans.

How do I switch to EnergyAustralia?


It’s easy! Simply visit their website and input your details, then choose the most suitable plan for your electricity needs and wait for a confirmation email.