Our review of Lumo Energy

Lumo Energy is an Australian owned and operated energy retailer that offers electricity and gas plans for residential customers and small businesses in VIC & SA. They do not operate in NSW, NT, ACT, WA, QLD or TAS but have plans to expand to other states. 

Lumo Energy’s main selling points are their low rates, responsive customer service and simple, no lock-in contracts. They are owned by Snowy Hydro, one of Australia’s biggest generators of renewable electricity which also owns Globird Energy. 

Lumo Energy also pays feed-in tariffs to customers for energy generated through solar panels and sent back to the grid. 

Lumo Energy Retailer Overview

EstablishedElectricity AvailabilityGas AvailabilitySolar Feed-In PlansCustomer Review Score
2002VIC
SA
VIC
SA
Yes1.4 / 5 from 916 reviews

NOTE: All information and details included in this review about Lumo Energy plans, discounts, incentives, usage charges, and fees are only accurate at the time of writing, and may not accurately reflect the rates offered when applying. Actual rates may differ based on your location, electricity and gas use, or eligibility for plans.

Lumo Energy plans compared

Lumo Energy has three simple residential plans in both VIC and SA. They also offer a number of plans for small businesses in those states. Their residential plans include:

  • Basic: Nothing fancy, just low rates and simple bills. 
  • Movers: No connection or disconnection fees. Includes a 3% early payment discount in VIC. $20 Lumo Rewards credit when you sign up for electricity & $15 when you pay your electricity bill on time in SA. 
  • Value (VIC only): Lowest Lumo rates in VIC plus a 3% early payment discount. 
  • Plus: (SA only): Low rates plus $20 Lumo Rewards credit when you sign up for electricity & $15 when you pay your electricity bill on time. 

Each Lumo Energy residential plan also features:

  • Online account management and payment
  • A 10-day cooling-off period
  • No lock-in contracts
  • No exit fees

Lumo Energy’s SA customers on Plus & Movers plans have access to Lumo Rewards, an incentive program that offers points redeemable at some of Australia’s biggest brands including Myer, JB Hi-Fi, Coles and more.

Lumo Energy Available Plans By State

StateBasicMoversValuePlus
VICYesYesYesN/A
SAYesYesN/AYes

Lumo Energy plan rates VIC

Lumo Energy offers three core residential energy plans in VIC, including Basic, Movers & Value. We’ve taken a typical energy user from central Melbourne (3000) to show you an example of the costs and rates associated with each Lumo Energy plan,

Lumo Energy residential plans VIC


BasicMoversValue
Price compared to Victorian Default Offer (VDO) 11% lower11% lower14% lower
Daily supply charge/day electricity (cents)* 103.29113.29103.29
Peak usage charge electricity (cents/kWh) 27.4527.45 27.45 
Off-peak usage charge electricity (cents/kWh) 18.0418.0418.04
Solar feed-in tariff amount (cents/kWh) 12.0012.0012.00
Daily supply charge gas (cents/day)** 77.0077.0077.00
Daily usage charge gas (cents/MJ)** 1.98 to 2.64
1.98 to 2.641.72 to 2.30
Average yearly usage cost (electricity only 2-3 people) $1,370$1,360$1,320

*Citipower time of use 
**Australian Gas Network

Lumo Energy plan fees and charges VIC

Type of FeeCost
Connection fee (business hours manual) $41.79
Disconnection fee (business hours remote) $12.05
Additional FeesN/A

Lumo Energy plan rates SA

Lumo Energy offers three core residential energy plans in SA, including Basic, Movers & Plus. We’ve taken a typical energy user from central Adelaide (5000) to show you an example of the costs and rates associated with each Lumo Energy plan.

Lumo Energy residential plans SA


BasicMoversPlus
Compared to SA reference price12% less8% less12% less
Daily supply charge/day electricity (cents)*90.81115.8190.81
Usage charge electricity (first 10.96 kWh) cents/kWh34.0534.0534.05
Usage charge electricity (remaining) cents/kWh34.7734.7734.77
Solar feed-in tariff amount (cents/kWh)15.0015.0015.00
Daily supply charge gas (cents/day)81.40106.4081.40
Daily usage charge gas2.06 to 3.842.06 to 3.842.06 to 3.84
Average yearly usage cost (electricity only 2-3 people)$1,960$2,050$1,960

*Single rate SA Power Networks

Lumo Energy plan fees and charges SA

Type of FeeCost
Move-in/new connection fee$50.05
Disconnection fee$50.05
Additional FeesN/A

Summary of Lumo Energy plans

Lumo Energy is an Australian-owned energy provider founded in 2002 offering gas and electricity plans in VIC and SA. They offer four plans including:

  • Basic: For those who want a simple low-cost option. 
  • Movers: No connection or disconnection fees for those expecting to move in the near future. Extra rewards in SA. 
  • Plus (SA only): For extra rewards and low rates. 
  • Value (VIC only): Low rates and pay on time discounts. 

Lumo Energy offers a range of payment options, including EvenPay which estimates yearly energy usage and splits the total cost into equal monthly, fortnightly or weekly payments. All of their plans feature no lock-in contracts, online account management and e-billing. Lumo Energy has a poor product review score of 1.4/5 from 916 reviews.

Lumo Energy FAQs

Can I get Lumo Energy electricity and gas in my state?


If you’re in VIC or SA you can get both electricity and gas services from Lumo Energy. The retailer does not operate in TAS, NT, ACT, NSW, WA or QLD.

Does Lumo Energy offer business energy plans?


Yes. Lumo Energy offers energy plans tailored to small businesses.

Does Lumo Energy buy solar from its customers?


Yes. Lumo Energy offers retailer-funded feed-in tariffs. However, these plans will vary between states and plans so you should always confirm with Lumo Energy on the feed-in tariff amount before switching plans.

How do I switch to Lumo Energy?


To switch to Lumo Energy simply visit their website, choose a plan and enter your details. The switch can be completed online.