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Australian's changing energy habits study
Australian's changing energy habits study
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Energy retailers

We're lucky (and maybe a bit unlucky) that in Australia we have a many different energy types and retailers to choose from. This can make finding the right retailer daunting and you might not be sure you are getting the best deal.

The way to find the best available energy plans in your area is to compare all local providers.

Most people when they are looking at different energy providers are looking for:

But not all states are the same, if you live in these states you are able to choose and switch between energy providers:

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When can you change energy retailers?

Switching energy retailers is often a simple process - you can compare plans with Money Matchmaker®'s help, once you compare and select your preferred energy provider our team will take care of the rest.

However, you may not be able to change your provider if you are renting and utilities are included in your rental payments.

Top 6 reasons Australians switch energy retailers

Why change energy providers? There are many benefits for those who switch energy providers at the right time.

Finding a better price

compare electricity retailers to find the best deals and make incredible savings.

Moving property

if you are moving house, either purchasing a home or changing rental properties, you can use this opportunity to find a new retailer who best suits your needs.

Consolidating bills and utility suppliers

It’s easier to track bills if there’s less of them floating around. Streamlining your supplier for power and gas is an excellent option for those who struggle to keep on top of invoices.

Ethical reasons

many retailers will have their own ways of acquiring electricity and gas, and you may be able to align yourself with a retailer who provides green energy, allowing you to lower your carbon footprint.

Solar electricity rebates

if you live in a state which allows you to make good use of solar panels, you may be eligible for solar energy rebates. Compare energy retailers to see which companies offer these deals.

Finding a plan with a flexible contract

many Australians choose to switch providers due to the exit fees or penalties of their existing contract.

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You may be able to save even more money by combining your gas and electricity accounts with the same energy retailer.
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Why every Australian should compare energy plan prices

Every Australian should compare energy plans to see if they are receiving the best prices and are using the most suitable plan available. Below, we’ll explain why changing energy plans can save you money and keep you safe from debt, as we examine the latest data for:

  • Energy consumption
  • Energy production by source
  • Consumer energy debt

According to the final data report released by the Australian Government’s Department of the Environment and Energy, electricity use and gas use have shown a steady increase both annually and in the past decade.

Share of total energy useAnnual Growth10-year Increase









However, the report also indicates that energy produced through Oil and NGL (Natural Gas Liquids) has steadily decreased, while production through Renewables has increased. Energy produced through Oil and NGL is now almost equal in its total share of the production market as through Renewable sources.

Share of total energy sourcesAnnual Growth10-year change

Oil and NGL








By itself, this data may not indicate much excitement in the energy market for consumers, however the latest information released by the Department of Industry, Science, Energy and Resources reveals two crucial points:

  • Australia has the highest uptake of solar globally - more than one in five homes (21%) now includes some form of rooftop solar PV (photovoltaic) panel system.
  • As of 31 January 2020, more than 2.31 million rooftop solar power systems have been installed across Australia.

What does this mean? For a start, it means Australian’s now have more options than ever before in choosing their electricity provider and selecting a plan unique to their needs. It also means that Australian’s are better positioned than any other country in the world to lower their energy bill by using solar.

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Solar PV systems convert sunlight into electricity. It is a form of clean, renewable energy, and consumers can ‘sell’ their generated electricity (feed-in payments) or store the electricity for personal use.

The final piece of data we’ll cover below is a concern for thousands of Australians all across the country: energy debt and forced disconnections. A forced disconnection occurs when a consumer cannot pay an energy retailer the amount they owe for their energy bill, and the retailer is forced to disconnect power to a residence.

  • In Q1 and Q2 of 2019, there were a total of 20,475 disconnections for an energy debt of less than $1,500. This is an easily avoidable situation by switching to a suitable energy retailer that can offer an energy plan to suit your budget.

If you would like additional assistance on budgeting for your energy bill, you can learn about how to create a simple and effective budget plan in less than a few hours. Simply visit our Budget Planner Guide and follow the steps to receive your 100% free and easy-to-use budget spreadsheet.

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The Australian Government Department of the Environment and Energy was merged with the Department of Agriculture as of 1 February 2020. The new department responsible for future energy statistical reports is now the Department of Agriculture, Water and the Environment.

How quickly can you switch energy retailers?

You can switch energy providers whenever you choose! If you decide to change energy retailers, you can generally have your electricity and gas switched overnight. However, it’s often best to consider a time of three months when comparing energy retailers.

Three months is often the period of time energy distributors will read your individual electricity meters, which gives you enough time to accurately determine your current usage costs and start comparing various deals and plans for energy retailers.

The majority of electricity retailers across Australia will allow you to both cancel and sign-up to a plan using their website and online customer portal.

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The cost of switching energy retailers

It costs nothing to compare a range of energy providers. However, when changing energy providers, you will need to ensure that you account for any early exit fees or penalties for cancelling your current plan early.

You can contact your current electricity supplier for more information about any restrictions or penalties that may apply to cancel your existing plan early.

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Before deciding to switch energy suppliers, it’s worthwhile reviewing your existing agreement and its terms and conditions.

Changing or cancelling your new energy plan

After you’ve signed up for a new energy retailer, you will have what is called a ‘cooling-off period’. This is a period of time - usually around 10 business days - in which you are free to cancel the agreement should you change your mind.

To do so, simply contact your retailer within this period to cancel your plan.

Flexibility at the end of a novated lease

Checklist for changing energy retailers

  • Check the exit fees on your current plan
  • Review your current rate and any discounts
  • Ensure you have repaid outstanding bills
  • Determine your energy requirements
  • Compare a range of energy plans
  • Compare the best energy plans with your current plan
  • Confirm the switchover once you’ve found the right plan
  • Cancel direct debit payments to your old provider
  • Keep note of your new billing cycle

And what about solar?

With all our Australian sunshine, solar is a clever choice for many people when it comes to switching providers. You become your own provider!

Before you go ahead with installing solar to reduce your energy bills, it’s worth taking a look at the available solar rebates in your state.

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Some of the benefits of solar are

  • Clean, free energy
  • Goodbye to Blackouts
  • Solar stands the test of time


Comparing energy retailers in Australia is the easiest way to find an affordable plan for electricity and gas. Retailers are always offering new deals, discounts, and rates to their customers, and our impartial and independent reviews and comparison tool will show you the latest prices for energy in your area.

If you think that you’re overpaying for electricity or gas, you can use our free comparison tool to instantly compare offers for your state. Once you’ve chosen the best energy plan for your situation, we’ll be happy to guide you through the steps for making the switch as quickly and easily as possible.

Compare Energy Retailers in Australia FAQ

To quickly and easily compare energy retailers in Australia, you can use an impartial energy retailer comparison tool. This will allow you to compare prices and plans for electricity, gas, or a combination of both. Using a tool which allows you to filter results by your location will allow you to compare energy plans available in your area.

The cheapest energy retailer in Australia will vary depending on which Australian state you live in, and your energy usage requirements. Some energy retailers will provide cheaper options than others if you use solar panels at your residence, or if you choose to combine both your electricity and gas plans with a single retailer.

Supply charges (also called a fixed or service charge) are the cost to transport energy to your property and stay connected to the network. Usage charges are the price you’re charged for the amount of energy you use.

Written by

Shaun McGowan founder

Loans Expert

Shaun McGowan

Reviewed by

Sean Callery Editor


Sean Callery

Disclaimer: All information and details for listed plans, discounts, incentives, usage charges, and fees are only accurate at the time of writing, and may not accurately reflect the rates offered when applying. Actual rates may differ based on your location, electricity and gas use, or eligibility for plans.


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