Frequently Asked Questions about Money Matchmaker™

FAQs

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Why do you need so much information to match me?

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Being a Money Matchmaker™ requires detail, we want to ensure we are being responsible and giving you the best possible results we can, so information is critical. The more our Matchmaker engine understands you, the better we can be sure we have found your right match.

Lenders have things they are looking for too in matches, and we have all that information loaded into our Money Matchmaker™ engine. So your information is matched to their information to give you a personalised rate for their products from the lenders that like what they see.

All the information we ask from you is necessary, we don’t ask anything a lender won’t ask if you went directly to them, and if you choose a lender match, we share that information, with your permission, with them to help get your relationship off the ground as quickly as possible.

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What happens to my information after I complete the matching process?

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If you choose one of your lender matches we share the information you’ve provided, with your permission, into their systems to help get your relationship off the ground quickly. They’ll ask you for some more information as your relationship progresses, but we’ve gotten everything they need to start the process.

If you choose not to continue or you need some time to think, we save your information and your personal match results page for 7 days in our secure Money Matchmaker™ engine.

We will never sell or pass your data on without your permission, so your information is safe with us

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What are lenders looking for in a match?

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All lenders match criteria is different by the main categories they look at are:

  • Loan amount
  • Reason for loan
  • Credit Score
  • Income
  • Surplus
  • Age
  • Residency Status
  • Relationship status
  • Dependants
  • Employment information
  • Living arrangements
  • Any recent negative financial habits
  • Vehicle information
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How do you make money?

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It doesn’t cost you to find your match, and we don’t get paid by lenders to show one result over the other, so we will always put your best interests first.

We earn a fee from our participating lenders if you choose to take out a loan with them. It’s the same for each lender and we charge them, not you, so we don’t mind who you choose, the choice is 100% yours.

Rest assured, if nothing takes your fancy, that’s ok. There is no obligation.

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Why do I have to give you bank statement information?

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Bank statement data is the quickest way for our Money Matchmaker™ to find what lenders are looking for. The Money Matchmaker is the only thing that looks at your statements, no people are involved, and it checks for:

  • Income
  • Surplus
  • Dishonours
  • Overdrawn
  • Other lender loans
  • Gambling
  • Payday account clearing
  • Defaults
  • Unpaid credit card debit We pass your statement on to your lender match if you choose one, so they don’t have to ask for the same data again.

We ask you to login via a secure 3rd party provider, they are an Australian leading provider in bank statement data so are incredibly secure. Your login details are never stored. You can find out more about them here: https://www.illion.com.au/

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Why is my matched rate higher than a rate I’ve seen advertised by the lender?

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Advertised rates on rate checker sites or in promotions are always subject to terms and conditions and eligibility criteria. The rates we show you when you’re matched by our Money Matchmaker™ are the same ones you would be shown if you enquired directly with a lender.

They take into account all your circumstances, terms and conditions and fees to give you the final and best rate you are eligible for.

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How many matches will I see?

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We run your answers against all 10 of our lenders at once, you could be shown anywhere from 0-10 matches depending on your compatibility.

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What information do you show me when I’m matched?

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When you get matched with a lender we will show you for each match:

  • Total repayment amount - weekly, fortnightly or monthly
  • Interest Rate
  • Any one-off Fees
  • Any ongoing fees
  • Final Comparison Rate
  • Total amount to repay
  • Key points of difference about the lender
  • Any promotions or special offers the lender currently has
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What is a comparison rate showing me?

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This is not comparing interest rates, it’s telling you the total interest rate you will pay on the loan with all fees and costs included calculated as an annual percentage rate. Always look and compare the comparison rate with different lenders, not the initial rate, as that’s not the actual rate you’ll be paying.. Comparison Rates were introduced by the Australian government to make it easier for you to compare car loans with the true cost of the loan (interest + fees).

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Why didn’t I receive any matches?

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We feel terrible when this happens, but not showing you a match can be for a few reasons:

  • Your name, address or birth date wasn’t correct so we couldn’t match you as a real person
  • The information we asked you for wasn’t complete
  • ID information you provided was valid
  • Your answers didn’t match our lenders answers quite right so we couldn’t give you the perfect match
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What can I do if I don’t get matched?

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We are here to help, we do have a network of brokers that we work with that we can pass you on to if the Money Matchmaker™ is unable to match you. These brokers can work with you to overcome challenges you may experience when trying to get a loan. There will most likely be a broker fee involved for using them. So leave us a message and we can talk to you about a broker match to help you on your journey.

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Why do you need my personal details and how safe are they?

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Matches are based on your circumstances, we can’t give you an accurate match without knowing who you are. Part of that process is to get your credit score so we need the correct information to access your Equifax report, we need to make sure it’s your information not anyone else’s. To know it’s you Equifax needs to know

  • Full name as it appears on your license/passport
  • Date of birth as it appears on your license/passport
  • Current physical address These details are complete safe with us, you can read more about our protection of your data here in our privacy policy: https://www.money.com.au/privacy-policy
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What information will I ned to apply for a loan with my lender match?

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Identification

  • Drivers license OR
  • Passport OR
  • Birth certificate
  • Medicare card may be required

Income and employment

  • Three recent payslips OR
  • Two years of tax returns (if self-employed)
  • Latest bank statements
  • Your after-tax income
  • Employment information and employer's contact details

Assets and liabilities

  • Details of properties or large assets (such as car) that you own
  • Your ongoing expenses
  • Credit card or store card limits
  • Details of loans or overdrafts

Vehicle details (car loans only)

  • Make, model, year and colour
  • Registration number
  • Purchase price
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When I choose a match, how long will it take to receive my funds?

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It depends on the lender but anywhere from 24hours to 2 business days from approval. You can find out more about their application process, approval times and funds process in their bios.

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How long are my match rates valid for?

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We honour them for up to 7 days, after that we can't guarantee things haven't changed with the lender so we would need you to taking the matching quiz again.

Address

Money Pty Ltd,
Suite 3, Level 2,
1 Taylor Street,
Moorabbin, VIC, 3189 Australia

Company

Money Pty Ltd trading as Money
ABN: 42 626 094 773
ACL: 528698
AFCA: 83955

© Copyright 2021 Money Ltd.



Disclaimer

Money Pty Ltd (trading as Money.com.au) provides information about credit products and is authorised to do so as the holder of Australian Credit Licence 528698. Money.com.au does not compare every Lender in Australia. We are not a broker or credit provider and when we provide information via this website, we are not providing you with a recommendation or suggestion about a particular credit product. When you apply for a credit product via the Money.com.au website, you are not applying with us, you are applying directly with a Lender Partner. Before entering into any credit product from one of our Lender Partners, you should confirm the rates and product information with the Lender. All information on this website is general advice only and does not take into account your objectives, financial situation or needs. You should consider whether this advice is right for you and we encourage you to seek independent financial advice.