"We recently helped a couple from rural Queensland who were frustrated with what they were getting back from their Extras cover. One of the issues was their provider not having a preferred dentist local to them. It meant high out-of-pocket costs for general services like check-ups and cleans.
But they were concerned that switching would reset their waiting periods and impact their cover for an upcoming dental check-up. Fortunately, we explained that switching to like-for-like cover would mean the waiting periods they had already served would be recognised by their new fund.
The fund we recommended, HCF, is a preferred provider with their existing local dentist, meaning they’ll get a much better return when they visit and better overall value from their cover."