John Castel

John Castel is the Broker Support Team Leader at Money.com.au, helping make the process of applying for a home loan as smooth and straightforward as possible for our customers.

His philosophy is simple: put yourself in the client’s shoes. He knows how big a decision buying a home or refinancing can be, so he works to make the process as straightforward and stress-free as possible, giving every client the same care, patience and attention he’d expect himself.

John has worked in the mortgage industry since 2017, when he started his career as a mortgage broker. In that time he’s been involved in settling close to 3,000 home loans, with hands-on experience across every stage of the lending process, from initial client meetings and fact finds through to loan structuring, processing and settlement.

Before joining Money.com.au, John worked across several mortgage broking businesses and aggregators, including OpenFinance, Mortgage Domayne and Dreamstreet Lending, in broking, administration and loan processing roles. That end-to-end view of how a loan comes together, and where it can get held up, now underpins his work with Money.com.au clients and his role leading the team that keeps deals moving through to settlement.

He’s too modest to mention it himself, but John is a big favourite with Money.com.au clients, and with the lenders we work with too. Alongside a string of 5-star reviews from the clients he’s helped, the credit team at one of the major banks once singled out his “clear communication and positive attitude” as “outstanding”, and called him “such a pleasure to work with”. High praise indeed!

John’s experience covers just about every area of residential lending, including: