2025 is proving to be a tough year for policyholders, with rising healthcare costs driving premiums up.

- In an interview with ABC Radio, Ben Harris, Director of Policy and Research at Private Healthcare Australia, explained why premiums are escalating. "Healthcare is getting more expensive. We’re in an inflationary environment, and costs are rising across general practice, specialist care and hospital care," he said.

- An example of this trend is some insurers closing existing cheaper policies to new customers and replacing them with more expensive policies with similar inclusions to new customers. The Commonwealth Ombudsman raised concerns about this practice, as it may make it difficult for existing customers to switch policies without facing much higher premiums.

- New research from Money.com.au found that reducing healthcare costs is a top concern for Australians, especially among older generations. For example, our data reveals that 13% of those aged 58+ said healthcare costs were their highest priority. That’s on top of the 59% who are prioritising the cost of living more broadly.
Chris Whitelaw, General Manager of Health Insurance at Money.com.au, highlighted the issues facing the industry in 2025. "We’ve carried out extensive research among consumers and are speaking to health insurance customers everyday. The overall trend in 2025 is that customers feel they are paying too much and are not clear on what they are getting in return.
Chris explained that cost is still the biggest barrier for Australians without private health insurance.
"Our research shows that 80% of Australians believe premiums are simply too expensive, while more than half of respondents said they are not clear on what is covered in each of the hospital cover tiers. This leads to frustration when people need to make claims or reassess their coverage."
“On a more positive note, 72% of policyholders say their health insurance coverage provides peace of mind.”